A stay in hospital - especially if it lasts several days - means a break in your everyday life. Some things are unknown and many questions arise, from admission to aftercare after discharge. To make it easier for you to find your way around in this unfamiliar environment and with the new situation, we have summarised the most important information for you.
Even at the University Hospital, the requisite formalities are a "must", as our medical staff and the Hospital Management require your particulars. Your personal data is recorded in a special EDP system and stored on a magnetic card. The information includes your name, date of birth, case number, your health insurance details and the ward in which you will be accommodated. This ensures that other departments, such as the X-ray department or the lab also receive the information they require, and that the doctor responsible for your treatment receives your medical records.
Consent to discharge management
You will already be asked for your written consent to discharge management when you are admitted to hospital. With your consent, we will pass on your data to nursing services or rehabilitation facilities if you are discharged from hospital and need help with further care. This will make the formalities after discharge easier for you.
Information for patients from abroad
If you come to us from abroad as a patient for treatment, please inform yourself about the financing conditions at the International Unit before admission.
Please make sure that you pack the following
Please bring the following with you for your stay
- Washing utensils and cosmetic items
- Night attire, dressing-gown, slippers, perhaps also a track-suit
- All medication which you take regularly at home and your medication schedule
- Medical passes/certificates such as an allergy pass, insulin injection schedule, vaccination certificate, etc. - if available
- Books, magazines, notebook, games, writing paper, etc., to help pass the time
- Mobile phone with charging cable, headsets, stamps, newspapers, etc.
That you will require for admission
- Insurance card from your health insurance scheme
- A referral or referral for hospitalisation from your doctor or specialist
- Medical notes or x-rays, if available
On the ward
On the ward, the nursing staff will show you to your room. Almost all patient rooms have their own bathroom with toilet, washing facilities or shower. Personal belongings can be stored in a lockable cabinet or in the bedside table.
Please leave large sums of money and valuables at home!
As an optional service you can also book accommodation in a comfort room.Learn more
An iPad with the Patient Information and Communication System (PIKS) is available to our inpatients at over 1,000 bed locations. When you are admitted as an inpatient to the ward, you will receive the PIKS patient flyer from the Patient Service staff and, if required, free headphones.
To conserve our environmental resources, we would like to ask you to bring either your own Bluetooth headphones or headphones with a 3.5 mm jack connection. These can easily be used with the iPad provided at the hospital bedside.
After commissioning the device, you can currently use the following services there free of charge.
Internet and WLAN
The guest WLAN "WIFIonUKT" is available in all clinics and areas. You will find the access code on the iPad provided. In areas without an iPad, you can obtain the WLAN access code from the employees of the patient service or nursing service.
In addition to the guest WLAN, the iPad offers direct access to the Internet via Safari browser.
Television and radio
You can watch public, international and private stations on the iPad. You can listen to radio stations as an Internet stream directly via the iPad. Some stations are already available as a preselection for this.
Expanded range of media
On the iPad, an extended media offering is available for you with some Sky channels, online magazines and daily newspapers (share magazines) as well as some games.
Please use your cell phone to make phone calls in the clinic. If you do not have cell phone reception, you are welcome to use your cell phone in conjunction with the guest WLAN "WIFIonUKT" for services such as WhatsApp, Signal, FaceTime, Skype, WLAN calling, etc.
Please find out the times of the ward rounds from the ward's nursing staff, and make sure that you are in your room when these rounds take place. Please also appreciate that you may sometimes find a number of people standing around your bed: The University Hospital trains students and young doctors. Don't be afraid to ask your doctor to explain everything you want to know during these rounds.
If your knowledge of German or English is not sufficient, you should, if possible, arrange for an interpreter yourself to translate medical terms and other important issues. If you need help finding an interpreter, contact the International Unit or the staff in your ward.
Help and advice
We try to make the hospital stay easier for our patients by offering help and advice.
Speisepläne für Patienten
Catering on ward
The weekly changing menu offers our inpatients a balanced cuisine. If you do not have to follow a specific diet, you can choose freely between the offers. Let us know if you have already followed a diet before your stay at the clinic or if you do not eat some foods.
In the morning you can choose between different breakfast variants.
Served between 7:15 and 8:00
You choose your meal from the menu plan, with the side dishes you have free choice from the entire daily offer.
Lunch is served between 11:30 and 12:30.
For dinner you can choose from three offers, in addition you can order salad.
Dinner starts at 5:00.
Verpflegung für Patienten und Diätberatung
For the small hunger between meals, fruit, natural or fruit yoghurt and compote are offered. Tea and coffee are available for lunch on the beverage trolley of your station. You can either fetch fresh table water yourself or have it brought to your bed at any time at our taps. You will also find common areas with vending machines in almost all houses. Hot and cold drinks are also available in the cafeterias.
Advice on your diet
Should you wish to receive advice on your diet in general or on a special diet in particular, you can make an appointment with one of our diet assistants. Please ask your nursing team for further information. They will be happy to advise you.
Discharge and follow-up treatment
If your health has improved to such an extent that you can now be looked after by relatives or are even able to take care of yourself, your doctor will discuss your discharge with you. You can discuss any outstanding questions which you may have with him. You will normally also be given a referral note for the doctor who will be continuing your medical treatment. If, after your period of hospitalisation, you need to be transferred to a different hospital for rehabilitation measures, our social advisory services will take care of the formalities and in most cases also organise the transport to the location of your follow-up rehabilitation treatment.