A stay in hospital - especially if it lasts several days - means a break in your everyday life. Some things are unknown and many questions arise, from admission to aftercare after discharge. To make it easier for you to find your way around in this unfamiliar environment and with the new situation, we have summarised the most important information for you.
Even at the University Hospital, the requisite formalities are a "must", as our medical staff and the Hospital Management require your particulars. Your personal data is recorded in a special EDP system and stored on a magnetic card. The information includes your name, date of birth, case number, your health insurance details and the ward in which you will be accommodated. This ensures that other departments, such as the X-ray department or the lab also receive the information they require, and that the doctor responsible for your treatment receives your medical records.
Consent to discharge management
You will already be asked for your written consent to discharge management when you are admitted to hospital. With your consent, we will pass on your data to nursing services or rehabilitation facilities if you are discharged from hospital and need help with further care. This will make the formalities after discharge easier for you.
Information for patients from abroad
If you come to us from abroad as a patient for treatment, please inform yourself about the financing conditions at the International Unit before admission.
Please make sure that you pack the following
Please bring the following with you for your stay
- Washing utensils and cosmetic items
- Night attire, dressing-gown, slippers, perhaps also a track-suit
- All medication which you take regularly at home and your medication schedule
- Medical passes/certificates such as an allergy pass, insulin injection schedule, vaccination certificate, etc. - if available
- Books, magazines, notebook, games, writing paper, etc., to help pass the time
- A small amount of money for telephone cards, headsets, stamps, newspapers, etc.
- Please leave large sums of money and valuables at home!
That you will require for admission
- Insurance card from your health insurance scheme
- A referral or referral for hospitalisation from your doctor or specialist
- Medical notes or x-rays, if available
On the ward
On the ward, the nursing staff will show you to your room. Almost all patient rooms have their own bathroom with toilet, washing facilities or shower. Personal belongings can be stored in a lockable cupboard or in the bedside table. In various clinics and areas, internet access is available for patients via WLAN Hot Spot via the HiMed system.
In various clinics and areas, internet access is available for patients via the HiMed system using a hot spot. Please ask for this on site. The costs for internet use via WLAN (unlimited flat rate) and private laptop or tablet are 2,- Euro/day.
Headphones for sound
If you have standard headphones (3.5 mm jack), you can use your own or purchase headphones at the information desk of the Crona Clinics for a nominal fee of 2,- Euro. In the other houses, please ask at the gate.
Television and radio
The TV sets can be used to receive public, international and private channels. Almost every inpatient bed in the hospital is equipped with its own flat screen TV. To use the television you need a special HiMed chip card. You can obtain this chip card from a HiMed automatic pay station set up in the clinics. The cost is 3,- Euro/day (all free-to-air channels).
A radio is available in almost all patient rooms. The use of the radio is free of charge. You do not need a HiMed chip card.
Most rooms are equipped with a telephone at each bed. To use it, you need a special phone card, the HiMed card. You can buy it at one of the machines in your clinic. The chip card contains your personal telephone number, which you will keep throughout your stay in the clinic - even if you are transferred to another room or bed. The costs are 2,- Euro/day incl. flatrate to the German fixed network.
Locations of the HiMed card machines
Crona Kliniken: at the cafeteria in the entrance hall on level 4 and on level 6 in the A and B building in front of the elevators.
Children's clinic: on level 4 by the vending machines in the waiting area.
ENT Clinic: on level 4 by the vending machines in the waiting area.
Medical Clinic: in the transition from the cafeteria to the bed building and on level 5 near the elevators.
Gynaecology clinic: on the ground floor, level 1 in the hallway of the clinic administration and on level 4 in the entrance area of gynaecology ward 1.
Dermatology clinic: in the basement, staircase.
As an optional service you can also book accommodation in a comfort room.Learn more
Help and advice
We try to make the hospital stay easier for our patients by offering help and advice.
Please find out the times of the ward rounds from the ward's nursing staff, and make sure that you are in your room when these rounds take place. Please also appreciate that you may sometimes find a number of people standing around your bed: The University Hospital trains students and young doctors. Don't be afraid to ask your doctor to explain everything you want to know during these rounds.
Speisepläne für Patienten
Catering on ward
The weekly changing menu offers our inpatients a balanced cuisine. If you do not have to follow a specific diet, you can choose freely between the offers. Let us know if you have already followed a diet before your stay at the clinic or if you do not eat some foods.
In the morning you can choose between different breakfast variants.
Served between 7:15 and 8:00
You choose your meal from the menu plan, with the side dishes you have free choice from the entire daily offer.
Lunch is served between 11:30 and 12:30.
For dinner you can choose from three offers, in addition you can order salad.
Dinner starts at 5:00.
Verpflegung für Patienten und Diätberatung
For the small hunger between meals, fruit, natural or fruit yoghurt and compote are offered. Tea and coffee are available for lunch on the beverage trolley of your station. You can either fetch fresh table water yourself or have it brought to your bed at any time at our taps. You will also find common areas with vending machines in almost all houses. Hot and cold drinks are also available in the cafeterias.
Advice on your diet
Should you wish to receive advice on your diet in general or on a special diet in particular, you can make an appointment with one of our diet assistants. Please ask your nursing team for further information. They will be happy to advise you.
Discharge and follow-up treatment
If your health has improved to such an extent that you can now be looked after by relatives or are even able to take care of yourself, your doctor will discuss your discharge with you. You can discuss any outstanding questions which you may have with him. You will normally also be given a referral note for the doctor who will be continuing your medical treatment. If, after your period of hospitalisation, you need to be transferred to a different hospital for rehabilitation measures, our social advisory services will take care of the formalities and in most cases also organise the transport to the location of your follow-up rehabilitation treatment.
Certificates and Associations
Focus: Top Nationales Krankenhaus 2022
Kooperation für Transparenz und Qualität im Gesundheitswesen
Qualitätspartnerschaft mit der PKV
Die Altersvorsorge für den Öffentlichen Dienst